Career at RYMNET
Rymnet is the first to establish HRM Cloud and Mobile Solutions in Malaysia, with a team that has more than 30 years experience in HRMS.
A career at RYMNET will offer you a multitude of growth and learning opportunities.
Project Manager
RESPONSIBILITIES
- Lead and coordinate cross-functional teams.
- Manage project timelines, budgets, and risks.
- Build trusted stakeholder relationships.
- Oversee end-to-end project execution.
- Communicate project status to senior leadership.
REQUIREMENTS
- Degree in Computer Science / IT.
- 3–5 years in Project Management (HCM preferred).
- Strong communication and consulting skills.
- Solid analytical, problem-solving & leadership abilities.
- Basic SQL knowledge + HR domain understanding.
Programmer / Software Developer
RESPONSIBILITIES
- Build and improve HRMS modules (e.g. payroll, leave, attendance).
- Customize features based on client needs.
- Work closely with product & support teams.
- Integrate APIs & ensure smooth system performance.
REQUIREMENTS
- Degree in Computer Science / IT.
- 2–5 years’ experience in software development.
- Proficient in PHP / JavaScript / C# (.NET or Laravel preferred).
- Strong SQL & API knowledge.
- Familiar with HR processes (e.g. payroll, statutory compliance) is a bonus.
Application Consultant (Junior & Senior Level)
RESPONSIBILITIES
- Perform module setup and implementation for the Rymnet HRMS system.
- Conduct requirement studies, training sessions, and User Acceptance Testing (UAT).
- Collaborate with the internal Tech Development team to address and deliver client-requested customizations.
- Provide end-user support by troubleshooting technical and functional issues to ensure smooth application functionality.
- Ensure project delivery is completed within the agreed timeline and scope of work.
- Maintain accurate documentation of all control documents and project records.
- Support, coordinate, and respond to client feedback while adhering to Service Level Agreements (SLAs).
- Facilitate a seamless handover to the Customer Support team once the client is ready for the transition.
REQUIREMENTS
- Bachelor’s Degree and above in Computing and Software Development related.
- Proficiency in SQL and Microsoft software.
- At least 1 years’ experience in full-cycle web application development.
Software Engineer
RESPONSIBILITIES
- Perform debugging and fixing the issues from system as well as enhancement.
- Perform data migration from client’s system to our system.
- Gather needs from client’s and perform documentation as requirement study.
- Customize the system settings based on client’s requirements.
- Perform UAT test case after testing the system.
- To ensure the system settings meet client’s requirements.
- To ensure the system able to perform essentially after enhancement has done.
- To ensure the customization works effectively and maintenance perform well from client’s requirements.
REQUIREMENTS
- Fresh Gradutes from Degree in Intelligent Systems and Software Development related.
- Able to perform code writing and SQL.
- Able to understand Vb.Net, JavaScript, HTML.
Technical Support Engineer
JOB PURPOSE
Technical Support Engineer role is to ensure reliable system performance by providing technical support, troubleshooting complex issues, and applying programming and scripting skills to diagnose problems, automate solutions, and enhance system efficiency, while maintaining high service levels and customer satisfaction.
RESPONSIBILITIES
- Deliver multi-channel technical support for application and system incidents
- Serve as a primary point of contact for technical incidents across platforms and environments
- Perform advanced troubleshooting to identify and resolve cross-platform technical issues
- Leverage scripting and programming languages to analyze logs, debug systems, and determine root causes
- Apply coding and automation skills to troubleshoot and resolve production issues
- Utilize scripting and query languages to perform in-depth technical analysis
- Implement scripting solutions to reduce manual effort and improve efficiency
- Automate recurring operational tasks to enhance system reliability
- Query and analyze database data to support incident resolution
- Validate data integrity and investigate data-related issues using SQL
- Perform database analysis to identify and resolve application issues
- Reproduce issues in test environments and assist in deploying fixes or workarounds
- Document incidents, resolutions, and technical procedures in knowledge bases
- Identify process gaps and drive continuous improvement initiatives
REQUIREMENTS
- Bachelor’s degree in Computer Science or IT, or a related field.
- 3 to 5 years of professional experience in the IT and software sector.
Application Support Engineer
JOB PURPOSE
Application Support Engineer to provide timely and accurate first-level support for users of the Human Capital Management System (HCMS), assisting with functional queries, system navigation, and minor technical issues. The role ensures smooth HR system usage by addressing employee and HR team concerns and escalating complex issues when needed, contributing to overall user satisfaction and process efficiency.
RESPONSIBILITIES
- Respond to queries related to HCMS modules such as attendance, payroll, recruitment, and employee self-service.
- Provide guidance to users on system usage, login/access issues, and navigation.
- Resolve issues within defined SLA timelines.
- Escalate unresolved or critical issues to the Senior Customer Support Executive or Technical team.
- Log, categorize, and prioritize support tickets using CRM or ticketing systems.
- Update internal documentation and FAQs based on recurring issues. Knowledge of HCMS platforms and basic HR process knowledge.
- Familiarity with CRM and ticketing tools (e.g., Freshdesk, Kayako).
- Strong communication and problem-solving abilities.
- Analytical thinking and attention to detail.
REQUIREMENTS
- Bachelor’s degree in Computer Science or IT, or a related field.
- 0 to 1 year of professional experience in the IT and software sector.