Career at RYMNET
Rymnet is the first to establish HRM Cloud and Mobile Solutions in Malaysia, with a team that has more than 30 years experience in HRMS.
A career at RYMNET will offer you a multitude of growth and learning opportunities.
Project Manager
RESPONSIBILITIES
- Lead and coordinate cross-functional teams.
- Manage project timelines, budgets, and risks.
- Build trusted stakeholder relationships.
- Oversee end-to-end project execution.
- Communicate project status to senior leadership.
REQUIREMENTS
- Degree in Computer Science / IT.
- 3–5 years in Project Management (HCM preferred).
- Strong communication and consulting skills.
- Solid analytical, problem-solving & leadership abilities.
- Basic SQL knowledge + HR domain understanding.
Marketing Executive
RESPONSIBILITIES
- Plan and execute marketing campaigns to promote our products and services.
- Manage SEO, SEM, email, and social media channels.
- Create engaging content for digital platforms.
- Analyze campaign results and provide insights.
- Coordinate with vendors, agencies & partners.
- Support product launches, events & promotions.
- Make weekly cold calls to generate leads.
- Work closely with the sales team to hit targets.
- Assist in simple product video creation.
REQUIREMENTS
- Bachelor’s degree in Marketing, Mass Communication, Multimedia, Business Administration, or a related field.
- Fresh graduates are encouraged to apply.
- Basic knowledge of digital marketing platforms and tools (e.g., Meta Ads, Google Ads, etc.)
- Creative thinking with a keen eye for design, branding, and storytelling.
- Familiarity with graphic or video editing tools (e.g., Canva, CapCut) is a bonus.
Programmer / Software Developer
RESPONSIBILITIES
- Build and improve HRMS modules (e.g. payroll, leave, attendance).
- Customize features based on client needs.
- Work closely with product & support teams.
- Integrate APIs & ensure smooth system performance.
REQUIREMENTS
- Degree in Computer Science / IT.
- 2–5 years’ experience in software development.
- Proficient in PHP / JavaScript / C# (.NET or Laravel preferred).
- Strong SQL & API knowledge.
- Familiar with HR processes (e.g. payroll, statutory compliance) is a bonus.
Junior Tester / QA Tester
RESPONSIBILITIES
- Prepare and refine test scripts.
- Run system tests & record results.
- Log bugs with clear evidence.
- Work closely with developers & BAs.
- Keep detailed documentation & reports.
REQUIREMENTS
- Information Technology (IT), Computer Science, Software Engineering or any other related.
- Good communication & teamwork skills.
- Experience in software testing is a plus.
- Familiarity with HRMS or business systems is an advantage.
- Knowledge of manual testing concepts.
- Familiarity with test case writing, bug reporting, and test documentation.
- Basic knowledge of SQL for checking data in databases.
- Understanding of HR or business applications.
Application Consultant (Junior & Senior Level)
RESPONSIBILITIES
- Perform module setup and implementation for the Rymnet HRMS system.
- Conduct requirement studies, training sessions, and User Acceptance Testing (UAT).
- Collaborate with the internal Tech Development team to address and deliver client-requested customizations.
- Provide end-user support by troubleshooting technical and functional issues to ensure smooth application functionality.
- Ensure project delivery is completed within the agreed timeline and scope of work.
- Maintain accurate documentation of all control documents and project records.
- Support, coordinate, and respond to client feedback while adhering to Service Level Agreements (SLAs).
- Facilitate a seamless handover to the Customer Support team once the client is ready for the transition.
REQUIREMENTS
- Bachelor’s Degree and above in Computing and Software Development related.
- Proficiency in SQL and Microsoft software.
- At least 1 years’ experience in full-cycle web application development.
Customer Care Manager
RESPONSIBILITIES
- Oversee and enhance overall customer experience by creating workflows that minimize complaints, improve customer satisfaction, and ensure timely responses.
- Analyze support logs to categorize and monitor the volume of support requests, identifying trends and areas for improvement.
- Troubleshoot and resolve technical issues to continuously improve the system and enhance customer satisfaction.
- Address and respond to problems promptly, ensuring adherence to the Service Level Agreements (SLAs) defined for each client.
- Guide customers on application functionalities and conduct training or briefings upon request, aiming for efficient delivery and zero repeat sessions.
- Monitor and follow up on unresolved issues, ensuring they are addressed and closed within SLA timelines.
- Coordinate with relevant internal departments to resolve customer issues effectively and ensure a seamless resolution process.
- Maintain a record of resolved issues to build a knowledge base.
- Manage overall customer experience by improving workflows, reducing complaints, and ensuring timely and satisfactory responses to all client concerns.
- Communicate updates to customers regarding system changes and new statutory releases, prioritizing Malaysia and Singapore, with other countries as secondary.
REQUIREMENTS
- Degree in IT Related Studies.
- 5 to 8 years’ experience in Customer Service/ IT Application Support.
- Basic SQL Scripting skills.
- Good leadership and communication skills.
- Good interpersonal and behaviourable skills.
Sales Manager
RESPONSIBILITIES
- To plan, develop and execute sales plan to generate sale.
- To organize and present the key selling points in the demo presentation.
- To take a lead in the formation of a proposal and pricing strategy for every prospects and current clientele to maximize the company sales revenue.
- To plan and strategize in the negotiation of pricing and contractual terms and condition.
- To work and coordinate with the solutions/ operation/ implementation teams for project implementation.
- To monitor the Project Implementation progress and to ensure billing according.
- To follow up and build rapport with prospects and current clientele for customer satisfaction and retention, future upsale and generate references to the company.
REQUIREMENTS
- At least 5 years of experience in Sales or/ and management in tech related products and services.
- Proficient with numbers and able to use Microsoft work processing software.
- Able to communicate in English and at least one other language.
- Minimum qualification: Diploma in Marketing or Business Management.
Senior Technical Sales Consultant / Technical Sales Consultant
RESPONSIBILITIES
- Contribute to the sales team and business partner in driving revenue by qualifying leads.
- Answer requests for information (RFIs) and requests for proposals (RFPs) in a detailed and professional level that results in a closer gap towards a successful sale.
- Execute on customer proof of concepts.
- Build on Human Resource and Rymnet’s knowledge to support and deliver successful demonstrations (including the creation of product date used to demonstrate product capabilities).
- Provide HR and product expertise and solution blueprints with a clear understanding of the customer’s business and operational goals and have a detailed knowledge of the functionality and technology of the system and its services.
- Conduct routine update on the new product/ technology to the internal sales staff for better cohesion in closing a sale.
- Conduct competitor’s product analysis and kept up todate with new trends in the HR system market to better the Conduct routine update on the new product/ technology to the internal sales staff for better cohesion in closing a sale.
REQUIREMENTS
- Degree in Business Administration and Marketing related.
- Profficient in presentation and dealing with customer.
- Minimum 3 to 4 years experience in related field.
- Worked in HRMS Solution will be an advantage.
Customer Support Executive
RESPONSIBILITIES
- Solving Customer’s technical issues in a timely manner and according to SLA.
- Attending to change request by customers (Reports/Customization).
- Reducing complaints by customers (achieve zero repeat complaints).
- Documentation for user guide on HRMS modules.
- Keeping up to date with statutory regulations and calculations for the following countries:
Primary: Malaysia and Singapore ; Secondary: Philippines and Hong Kong - Troubleshooting and solving existing technical issues according to the timeline defined in SLA (Response time).
- Guiding customers with Application functionalities -Technical Skills (SQL skills) to achieve zero repeat request.
- Working/Communicating with Tech Development team and Project team to solve issues raised by customers in the system in a timely manner.
- For certain execs: Setting up BLE Beacons and arranging for delivery to customers according to confirmed orders according to timeline given by sales team.
REQUIREMENTS
- Diploma/Degree in IT Related Studies.
- 2 years experience in Customer service/ IT Application Support.
- Basic SQL Scripting skills.
- Good communication Skills.
- Good interpersonal skills.
Software Engineer
RESPONSIBILITIES
- Perform debugging and fixing the issues from system as well as enhancement.
- Perform data migration from client’s system to our system.
- Gather needs from client’s and perform documentation as requirement study.
- Customize the system settings based on client’s requirements.
- Perform UAT test case after testing the system.
- To ensure the system settings meet client’s requirements.
- To ensure the system able to perform essentially after enhancement has done.
- To ensure the customization works effectively and maintenance perform well from client’s requirements.
REQUIREMENTS
- Fresh Gradutes from Degree in Intelligent Systems and Software Development related.
- Able to perform code writing and SQL.
- Able to understand Vb.Net, JavaScript, HTML.